MisterW, bobpullen. A workaround would be to use another SMTP - for example gmail if you have a google account. I can send test messages to my iCloud e-mail but not other addresses. 16:52 EST 04 Mar 2023. My email is not sending from my iMac (iCloud). Some links in this article may be affiliate links. Many have had the same address since they first went online many years ago. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Your post does not go to BT. It seems that I can only send messages to my iCloud account from the iMac. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Switching email address if you have never done so before can feel like a daunting task. To start viewing messages, select the forum that you want to visit from the selection below. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. None of the posts I have seen are the same as my problem however. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! All other emails to other systems have no issues. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 15h24. I know it exists because I can pick it up on ios and via BT Webmail. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. 23-04-2021 If I go into iCloud web page, then I can send and receive as normal. Many customers find the BT community forum is a great way of getting help. A warm welcome to the forums. 16h05. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). This amount is subject to change until you make payment. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 3) Import all of your contacts from your old account to your new one. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. It is they that should investigate why other email providers don't have this problem. 6h21. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. It is very annoying, I hope you guys reach me out soon. BT internet email problem Hi. 15h27, on Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If that doesn't fix the problem, see the next section. 23-04-2021 on Emails from btinternet.com addresses not received. 23-04-2021 15h22, on No disrespect intended as your advice is probably based on years of experience of BTs service! This is exactly the same as my issue - with the 993 / 465 too. It's reassuring not to be alone. for DISH Protect Silver unless you call to cancel. If you click on them we may earn a small commission. 15h33. Thank you anyway. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Then power on the phone and iPad and tell me if it still has the problem. I can receive emails. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 26-08-2021 You should however check that your email clients are using the correct settings as per this link. I have a recent problem with my email service. Apple may provide or recommend responses as a possible solution based on the information We do not write articles to promote products. 5) Set up an auto-responder message on your old email address. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 11h05. Go back to . Thanks for the suggestion. I have a group of 14 people set up under Outlook 365. By posting your comment you agree to the house rules, The comments below have not been moderated, By Anyone else experienced this and got any suggestions on how to proceed? Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 26-08-2021 One further piece of information. But again got error messages which I now cant remember. What can we help with? 13h52. Tried on various devices with same result. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Have you had the chance to check if the issue persists on a different user account? btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 2 users liked/thanked this post: Oops. The account I am using is Gmail (the google mail). Please check your email settings. on Will post any update that I get. This will work as long as your old email account is still active. BT Email - best practices for postmasters and senders of email | BT Help, on All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). We repeated the test and the same thing happened. Go through and update your details for each one with your new email address. 14-07-2019 Are there really just two of us having this problem? If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. We understand that you are experiencing issues sending emails. They forecast a response within 72 hours. Thanks for your reply, Townman and thanks to Anne too. Surely other services would similarly suffer. This site contains user submitted content, comments and opinions and is for informational purposes https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 23-04-2021 Those who leave have their email account terminated and closed 90 days later. Townman, Gandalf, anneoconnor. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I've rebooted twice and reinstalled Office 365 without success. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. . Does anyone have any other suggestions please?? omissions and conduct of any third parties in connection with or related to your use of the site. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 23-04-2021 For additional information, see the Global Shipping Program. The problem usually resolves its self in a day or two. Below is an article to help guide you through the process. 3 users liked/thanked this post: I have it in a notepad file as well if that makes it more readable. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Send yourself a test email. I expect that they are simply burying their heads in the sand and do not look at all. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. on Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Delays in Emails being delivered can arise from a multitude of reasons. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Examination of the message heads of the delayed emails might be informative. BT allows former customers to access a basic form of their email account for free. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Our Gmail accounts work on all our devices. 14h00, on Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. on Doing so can save hundreds of pounds. 11h40. I changed "Authentication" to "Password" and clicked on "Save". 16h34. 2 users liked/thanked this post: Surface mail is also available; please e-mail us for . 19h37 Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on 23-04-2021 I installed the outlook App on my iPad and it works perfectly I'm afraid. By I am using the Outlook app on a Samsung phone. It's not just that there has been a delay. Refunds. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. on 19-12-2022 For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I have cleared cache and data. This started suddenly about 5 or 6 weeks ago. This has made me want to look a bit further and so I found the Community. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? @stevebrass Thanks, but same result as before. Does anybody have any idea how I can resolve this, other than changing ISP. 19-12-2022 If you're having problems, try logging in to webmail. mingoslkd, call on But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Please update the server configuration to continue connecting to this account", with the option to cancel or update. , updated We have received reports that emails to btinternet.comemail addresses are being blocked. Comic should be in the grade given in the listing title. 23-04-2021 Sorry but how do I PM you, and what details do you need? A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 2. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. ), on iPad is working ok. So hardly time for a timeout to have occurred. 26-08-2021 He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 09-07-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 23-04-2021 ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 14-07-2019 Just one other thing that might be relevant. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 19h32. 25-08-2021 Today all of our emails addresses would receive, but not send. What does this mean? What do I have to change to make my emails send? Last week I phones an advisor with a somewhat similar response. That is because he has a Virgin Media email address, which would be deleted if he switched away. Policies vary between broadband providers. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. As soon as I removed that link all was well again. Hi Looks like no ones replied in a while. Do other emails they send get to where they need to go? I exited and restarted Mail and was then able to send emails again. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Anyone else experiencing the same issues? We'll need to look into this and we'll get back to you next week. to know I'm not alone. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I cannot send even the simplest of messages this morning. Though any rejection on our side should be returned back to the sender as a bounce. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. In my view, the Postmaster group are doing it the wrong way round. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 26-08-2021 Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 26-08-2021 Neither of these has solved my problem. Email: [email protected]. 10h38 Martin Gates, from Hampshire, has had an email account with Virgin Media for years. It's good (???) - We do not send parcels to PO BOX addresses. on After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email [email protected]. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Those who wish to hold on to their email account just have to log in from time to time to keep it active. The other two people that are having the same problem are using Samsungs, but haven't said which model. 18h40. Page 1 of 2 1 2 Last on My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Log in issues. Here are some answers to help you. 15h31. Something went wrong. 23-04-2021 On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. 26-08-2021 But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. The whole ISP domain is blocked. Ive also tried not using advanced settings at all with exactly the same results as described above. 09-07-2019 It seems that my account SMTP setup was changed (without my input). Gmail and Outlook are two of the most popular. Why? Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. BT are blocking the complete domain which the sender is sending from. Any suggestions please, User profile for user: Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. We shall never know, but fingers are firmly crossed that the service will return to normal. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 14-07-2019 ask a new question. This morning I clicked on the email icon on my phone and was again asked to login. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. This isn't just a small delay. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Our standard shipping option is via Royal Mail airmail. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 26-08-2021 I can take the same message and copy it into gmail and send from there and it gets through with no problem. Also one of the two that I received recently was sent in December. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Why cant my email address have BT.com in the display name? on Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to.