Im trying to sell the missing order as it was made in error. Hour long customer service wait with no live person interaction. I am concerned as the show is coming soon. So if you find that your tickets have disappeared it seems there's no need to worry. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! I will continue checking AXSTickets to make sure my tickets remain and if I have no more problems maybe Ill upgrade AXSTickets to 3 stars. I then had to log into my Facebook account two more times. click "Force Stop". The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue wasthey were able to print a paper ticket somehow (Im guessing they somehow made a new barcode? This also did not work. Sheffield and Glasgow. Thats not all! I didnt have a problem with the transition until I downloaded AXS and attempted to login. The transactions of the of computer controlled part of the app seem to work well but dont dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. The AXS live chat recommended I call customer support, but I gave up after being on hold for an hour. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. I put my tickets up for re sale on AXS and I dont think theyre even visible to people to buy . Smaller concert events may have tickets for $20 to $40, while events held at theatres can be in the $50 to $100 range. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Peter Kay tickets - London 02 many dates !! So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. Their customer service is horrible. And now it keeps telling me Oops were having trouble accessing your sales balance when I clearly have NO sales balance because it was SUPPOSED to be put into my bank account. Date of experience: March 02, 2023. AXS USA Reviews | Read Customer Service Reviews of www.axs.com | 2 of 288 Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,838 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 4.2 63% 2% 28% Filter Sort: Most relevant Alexia Ramone 1 review US 3 days ago Major Mistake Ne perdez plus votre temps chercher votre billet pas cher ou votre trajet le plus rapide ou avec le moins de km, Mappy vous permet de comparer tous les modes de transport et tous les horaires pour votre itinraire de Aix-en-Provence Saint-Maximin-la-Sainte-Baume. cant go, and more. Yep, my account is back to normal now too. AXSTickets keeps crashing right now every time I tap the menu bar. 1x ticket, 75 face price. - the US AXS on twitter are super responsive but unfortunately they have no access to help UK clients. This is for London (October). 5 comments 100% Upvoted This thread is archived I had to log in each time I used AXSTickets, which was several times within a couple of days. While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. I am trying to get 3 tickets & everytime I get to the payment method & hit done, the screen just goes blank. Tickets not showing up in app for event next day. I have to go to a game this Saturday hoping that it will work by then. Can you acces their web page though? Mexican sensation Santa Fe Klan will kick off his Todo Y Nada U.S. Tour with Snow Tha Product and Tornillo this summer! TRANSFER TO FRIENDSIts super easy. Im just worried because on AXS website, it says tickets can be transferred an unlimited amount of times. Therefore, I wouldn't expect this issue to be fixed anytime soon. Extremely frustrating. Were you able to fix it? Mine wasn't working earlier, but just checked and now showing in the events section. Tickets never arrived (not the first time this has happened with me). Mine kept giving me the incorrect password error when I knew it was correct. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. Doe. And the pending charges. Does my friend have to accept each ticket separately? Press question mark to learn the rest of the keyboard shortcuts. You need a connection to download your tickets to the app. Buy tickets at GasSouthDistrict.com, the Arena Ticket Office or by calling (770) 626-2464. I am very frustrated about my tickets! IOS 16.2 on Iphone 11. Ordered tickets from stubhub was told they'd be in my Axs Account. Have no fear, theres a link in the email where I can view the completed transfer. 1. I am in some kind of anxiety, that the App could not work on the D day.. Bonne chance tous.. . The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. Ugh! The only problem is, Im not using Safari so it should make a difference. The email response i got didnt answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. I linked and logged into Facebook, and then I got a page to verify my account. AXS Tickets iOS app crashes, not working, errors, AXS Tickets on iOS has black/white screen, AXS Tickets Android App Issues and Solutions, AXS Tickets has errors/crashing/not working, AXS Tickets server network connectivity issues, Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events, Close and restart the AXS Tickets app on iPhone, Update AXS Tickets app to the Latest Version for iOS, Uninstall and reinstall AXS Tickets iPhone app, Update your iPhone to the latest iOS version. Why does the email say 1 ticket? On the day of event I reached them at last at mid day and they said they will look into it and get back to me. Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. On android, goto "Settings" "Apps" or "Manage Apps" tab. find great events near you, buy 100% official tickets, sell your seats if you. Later it logged me out and I logged right back in. If so, how? Tried to purchase tickets August 28, 2021 for Kid Rock at Billy Bobs in Fort Worth Texas I am unable to confirm. I had to try get them on chat again and never got to talk to anyone. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. If you have seats from AXS but cant make it, quickly list the tickets for sale from your account and reach tons of potential buyers. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. I have an issue with AXS Tickets too. Its pointless. EASILY SELL YOUR TICKETSPlans can change. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. Anyone else's tickets disappear off of AXS? I queued 3hrs not being able to use my computer otherwise you are back to number 96, if you don't stay on the Live Chat page All that to be told that I wasn't in their system!? No content will load on the Iphone App. For more information, please see our Does not recognize sign in and unable to change password. I kept being redirected back to the beginning to try again with the prompt saying saying Something went wrong. Thanks!. tried support 5 times and was told they did not know about the w8/w9 flag but my tickets were listed. Create an account to follow your favorite communities and start taking part in conversations. I finally gave up on that. I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. Yup happened to me too. Once your AXS Mobile ID tickets have been released to the app please follow the below steps to view your tickets. The end. My account w AXS shows The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. BUY THE PERFECT. Since AXSTickets doesnt allow adding the tickets to my Wallet (which would mean sharing would be super easy), I opted to share via AXSTickets s email share option. I hope this video helps a few people in solve this. My Axs app will not completely load, it says loading more events, but nothing happens. They tried to tell me my tickets were voided I was like Fuck you I have the confirmation email. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Tbh, it is a great app. And they had no answers for me. My AXS app doesn't let me access my account so i hope they fix the issues. What is the deal with this thing? So far, my experience has been seamless. I have lost 8 tickets so far 4 more are today. 2 x tickets available, good seats in section B2. Once downloaded, go to the Account tab in the bottom right corner and click SIGN IN. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN odd but I tried again and it still didnt work. This is horrible, such a terrible app. This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. I can see my tickets, but I don't see a way to print them. My AXS app is not working!! I cannot view my tickets. Lets try again., - Unable to sign in after downloading the app. Please answer. she told me I could not be on Wi-Fi when using the app so she hung up on me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not true! Sports and arena events will usually be the most expensive with the best seating options topping $150. So we made it easy to get in contact with the support team at AXS, developers of AXS Tickets. Solid Gold Turf Club St Paul Minnesota Friday November 26. I buy tickets on other companies and never have problems like this. Continuer sur 36 kilomtres, Sortir et rejoindre la voie. Purchased tickets in October of 2021. Hi Lennie, Thank you so much! I went back to AXSTickets and they were there. I purchased tickets and created an account using my Facebook. On android, goto "Settings" click AXS Tickets app. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they cant even be nice for one second to help a customer you know do there job correctly. Get the AXS app from App Store or on Google Play. So after waiting in line I had to go to another line for printed tickets. All Reviews AXSTickets communications are confusing. No contact number just an auto chat which is completely useless. N'hsitez pas non plus trouver une station-service, un restaurant, un htel durant votre trajet grce au service "Sur ma route". Nope. I placed two orders for tickets at the same event. Will NEVER use them again. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. I can log in to the website, but not the mobile app. I cannot access the tickets I just bought! Au rond-point, prendre la 2me sortie sur D560a et continuer sur 700 mtres. I use AXSTickets and already sign in, when Im about to buy it, why I have to sign in again??! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. With the AXS app, you can Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. It seems that I probably will not get a response before the show. After entering credit card info (correctly) the next button never lights up to proceed to billing address. To purchase tickets online, go to GasSouthDistrict.com, click on the event you would like to attend, click the buy now button, and the purchasing process has begun. The tickets were $300 too. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased.