After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. | Read 21-38 Reviews out of 38 Arhaus' customer service is definitely lacking. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. I have spoken to numerous managers, concierge managers and etc and so far nothing. Our sales associate was Daniel and he was very good sales person at that time. Everyone there is incredibly helpful and great to work with too. How do I request a catalog or sign up for email or remove my name from your mailing list? For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. On Arhaus Site, table I orderd takes 9 weeks! I would suggest that no one buy any product from this company. The invoice is very misleading. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Would definately recommend the store and their delivery again! I was sent a second label that i used for the second box. Verification can help ensure real people write reviews about real companies. I would not recommend this place. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. First, the stain (whatever it was) would have gone into the cushion as well. The sandals are fine and what was ordered. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Does someone need to be home to accept my delivery? Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. I ordered Thanksgiving dishes first week in September. Restocking fee does not apply to Non-Furniture Items as defined above. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. These are merely guidelines for measuring and do not guarantee your furniture will fit. the perfect rug and dining chairs as floor samples. Will you share my email, home, or business address with other companies? He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Jerry B. said: Montgomery Mall is the premier place to see jailbait. I went in today and found a floor sample chandelier. A 10% restocking fee will be applied. Sat, Mar 23, 2013 : 4:55 a.m. Restoration Hardware Company Information Company Name: Restoration. She said she had just the the item. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io They said "we rarely get delays." In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. They promised a discount. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. We are extremely happy with the items we purchased -- top quality and beautiful style. Tracy has been so professional through out the whole experience. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Q Where is Arhaus located? Are all of your products available online? With a keen eye for details, love for . They did not question anything that we called. The Palmer bedroom set we purchased looks great and very impressed with the quality. Slipcovers: Arhaus vs. Ballard. I love the quality, the color, the comfort we get lots of compliments. Absolutely stunning store and I love all their merchandise! Arhaus is a lovely store in Plano/ Frisco Texas area. This plan will also cover seam separation. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. What do we find? The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. They are sending someone to repair some of the pieces and are actually replacing some of them. We use dedicated people and clever technology to safeguard our platform. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! With a 7-page contract. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. You send in pictures and they say nothing we can do. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. This was my first and last Arhaus experience. The least they can do is have great customer support for the prices they charge. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Instructions to log into the Arhaus credit card account. They assist you in every part of the process. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. As we walked through the showreom we saw so many things that we loved! Will my merchandise be assembled at the time of delivery? Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. We spent close to $75k at this store and purchased their warranty on the furniture. Go in and take a look, you'll be surprised at the quality, variety and the prices! 2022-2023 Slumber Search $1,000 Scholarship. Anyone can write a Trustpilot review. Ask for Tricia and she can be of great help! Information provided by various external sources. Please contact Arhaus for details. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. They then promised late August. They have moved my delivery date multiple times and can not commit to anything. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Join the 41 people who've already reviewed Arhaus. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. We will definitely be repeat customers. You know those sales people that just bug? They have probably the most interesting and diverse high end furniture range in San Diego. Kudos to Tracy the designer who helped us. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. I spend about $5k to purchase the patio furniture last December. I purchased a lamp through Arhaus. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. They did finally get our order completed a few months later. We picked the furniture, then we picked the material. And, we remain committed to never using wood from endangered rainforests. I got many compliments on them. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. No one called. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. When I came home from work that evening the entire place was put together. Reviews and acts upon all email and company communications; They took longer than expected. I mailed. When it comes to your own comfort, your own body is the only North Star. 2023 Trustpilot, Inc. All rights reserved. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. The delivery process was painful and required baby sitting. Claim your profile to access Trustpilots free business tools and connect with customers. Reduce the excessive fees charged for returns. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Laurie. Debra answered all our many questions and offer good advice. Thank you to Daniel and Michael as well as the professional delivery team. My residence wont be ready for weeks. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. I do wish returns would be a little less costly. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Thank you again! nancy. This stuff happens! We love Arhaus UTC. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. This chandelier was stunning but I knew it would be a fortune, but I was wrong. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. My wife and I discovered Arhaus long before we had a house to put any furniture. Made to your specifications and submitted for production at the time of your order. Insane. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. A 10% restocking fee will be applied. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. 68. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Transferred to representative who can't help or is wrong. Love my Pearson Gallery bedroom set. The bedroom set has arrived and we couldn't be happier! you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Additional information about Delivery & Shipping. He was super friendly and helpful. Can I return an item to a store location? They should offer free delivery over a certain amount spent. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. It's for sure my favorite furniture store in San Diego! I ordered same table 16 weeks ago, and still no set delivery date! How do I calculate the delivery fee to my area? The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Please see our Measuring for Furniture Delivery guidelines. It's simply frustrating dealing with people that work at arhaus. It came out absolutely beautiful. Companies can ask for reviews via automatic invitations. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Worst customer service ever, the sales associate lie to you about the delivery schedule. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! The pros: Beautiful selection of unique, quality dining furniture. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I have called, many times. Depending on your pick up location, the processing of this refund can take up to 30 days. They were delivered yesterday, and three out of the six had scratch marks on the legs. Return Policy: 14-60 Days With Restrictions. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Disconnected and unable to reach same rep. 71. We expect to keep finding more of what we love at Arhaus. Read trusted and proven furniture store reviews from thousands of real customers. I had almost same bad experience as the folks put one star. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? On the day of the delivery Tricia was there!! The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. When they delivered in Nov 2021 they were the wrong chairs. 60 days. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. I, too, have shopped there and was completely ignored by their staff. Cannot be returned. A 10% restocking fee will be applied. If you use one of these and buy something, Slumber Search may make a small amount of money. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. We never felt pressured into buying something we didn't want. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. We purchased a Taylor couch set with love seat, chair and three person/long couch. This is a follow up to my September 27, 2022 review. I wanted the space to have a totally different vibe than my home. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. $2650 and after 7 months, we still cant use the sleeper. I'm giving this 3 stars because I had both good and bad experiences in this store. Some links on Slumber Search are referral links. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. The covers are easy to use and help me make this furniture last forever. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Purchased a console for my living room! I was only refunded for one of the two boxes. The pros: Beautiful and interesting selection of coffee tables. Do I have to make a monthly payment on financing plans? NO. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Now I just call her at Arhaus and tell her what I want. He was very rude and said "you're done looking around get out." Just. I am by nature indecisive and Cheryl made my decisions effortless. Do you have a program for Interior Designers? The. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. It's was a big change but being empty nesters we felt it was time. May all benefit! It was purchased during a very good sale at the store. Yes, all pricing is consistent in stores, in the catalog, and online. I just ordered too much ;). The cons: Some shoppers mentioned issues with shipping. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. From start of purchase to delivery, I am 100% thrilled with my purchase. They expected me to put the old cushion in the new cover. Similarly, the line between "pushy" and "helpful" can vary from person to person. I'm thrilled Arhaus has come to San Diego!! Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. What if my item(s) does not look like what I saw in the store or online? This store is a hidden gem and a must for shoppers searching for unique home furnishings. Will I receive all of the items on my order at the same time? And non of the back rests held shape they sagging and about 1/2 full now. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. EA808 Pagoda Earth Earrings Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. 30 days: Bedding must be returned unused in the original product packaging. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. He answered any questions we had and he was very patient with us. Even worse than this, I cannot get straight answer from the salesperson. The people we dealt with at Arhaus were very nice but the product lacks. From looking at other recent reviews on various forums I'm not alone. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. I was informed that the benches are ready but the table will likely be delayed until May!! Create Account Keep me signed in We furnished our dinning room, formal living room and family room furniture at Arhaus. When I finally came close to making a choice I showed him a picture of my family room. I need to return the lamp and no customer service rep seems to know how to accomplish this task. This is a high end store with dollar store customer service. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. I bought chairs over 9 months ago. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. I do wish companies would standby there commitments and honor what is being sold to the customer. Thank you. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. They arrive twice in the wrong color. He is honest and doesn't pressure you to purchase from Arhaus. 74. She asked all the right questions of what I envisioned for my new place. I found them to be solidly built. You have successfully subscribed to our list. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Most of our products and custom options are available online, however not all pieces are shown. We will recommend and shop at Arhaus in the future! Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Are the prices the same in stores and online? I walked into Arhaus and really liked the design of their merchandise. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. We make every effort to display the colors of our products accurately on the website. No problem with ordering, delivery etc. Cannot be returned. They came in three weeks and the delivery guys were quick and efficient. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. You won't be disappointed. Again, special thank you to Tracy, and thanks to the rest of the staff there. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). (It took me multiple visits to make final decisions on my purchases). As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Not my favorite to say the least. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. We work closely with Michael and he always takes the best care of us. It is a bad product as it provides them way too much room to deny claims. You can make them your self quicker and for half the price. Once you've made your decision, send back the rug swatches within 14 days for a full refund. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. and didn't hear for a week, so I called him back again. They refunded Le the wrong amount and sent a bill! He made several recommendations. I was hesitant since it was a floor sample. My wife and I had a browse through here today. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Gorgeous product! It needs to be done with a hand held attachment! So the took them back and reordered the two chairs. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. It was a custom piece so it took quite some time to come in (which was expected). They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom.