I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. From time to time, we may restrict access to some parts or all of this Website. I was never updated or contacted. Mar 16, 22 (Updated: Sep 23, 22) DO YOU SHIP INTERNATIONALLY? LUCY IN THE SKY IS OUR GO TO! Please email us at [email protected] so we can assist you sooner. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. I was SHOCKED as the price of this dress after I received it. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? We're so sorry to hear about the order. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. They have such cute styles, but the clothing quality is so bad. Oh no! Number of comments: 0 Shipping I need to change my address or order, how do I do this? Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We have no idea when the dress will arrive or if it will arrive on time. Please read the email in full, there may be pertinent details which may have been missed. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. | Read 5,961-5,980 Reviews out of 6,593 Hi Matilde, After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Hi Mike, Thanks for your feedback. We're so sorry to hear that your order was delayed. They have yet to respond and emails were sent over a week ago. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. Do you agree with Lucy in the Sky's 4-star rating? -Kate. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Store credit only. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Contact from abroad. Thanks for your feedback. This cost is not covered by us and is charged directly by your local government. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Ordered a dress for my daughter homecoming and it NEVER came. Message KYLA via the following: My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. It was not the representatives fault, so she did great, but the company should do better in alerting guests. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Tip for consumers:Pay attention to shipping times. Tip for consumers:Absolutely no refunds unless it arrived damaged. Hi there. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. They do not have number to call. Do not trust this shop to deliver. I have never been able to complete a return that quickly. Sharing is caring! Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. They said I would be receiving updates and a tracking number. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. They just keep everyone's money, don't send anything. If i order now when i will receive it? It is an eligible payment method for all U.S orders over $35. We're sorry to hear that you had issues with your orders. In the case of any expired store credits, we will gladly issue another current one for the same value. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. If it was possible to give negative stars I absolutely would. Hi Denver, I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Save. Hi Hailey, ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Copyright 2023 Lucy in the Sky inc. All rights reserved. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. This company responds to reviews on average within 5 days. I did the Level 2 Customer Service Practitioner course. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Completely different material than pictured. There are thousands other options. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I will absolutely be reordering a new size and be a returning customer! If you need help with returning we do have our returns in our FAQ. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Our small is generally the equivalent of a US Size 2. See Profile. i am from spain. I threw out all the clothing. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Get Sky Broadband - 08442 411 653. Lucy In The Sky consumer reviews, complaints, customer service. Hi Jay, www.lucyinthesky.com retains the right to refuse any request made by you. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Hi Grace, Thanks for your feedback. See actions taken by the people who manage and post content. Incredibly scammy and misleading. Alternatively, you can attempt to place the order with a different card or try again later. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. I reached out to customer service numerous times and have not had a response. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Shop now at www.lucyinthesky.com. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. However, this is out of over three hundred reviews. We may contract with other. I ordered the Kayden Dress in black. This document governs your relationship with www.lucyinthesky.com (Website). Her father has died in Ohio and she needs a place to stay before going off to college in the fall. We're so glad you were able to reorder and get it in the time frame you needed. Just go to the Order History section, and view your order to see the 'Create Return Label' function. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time.
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