By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. any proposed solutions on the community forums. Simply delete this folder and the app should repair itself. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Manage Settings If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. There you have it! Now you can try to downgrade back to the previous version. I press Sync and it starts working but still says no signal detected. The Philips Hue . The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. For many users, the Hue Sync Box should be ready to use right out of the box. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Copyright 2000-2023 M2N Limited E. & O.E. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Now you can try to downgrade back to the previous version. Many users tell me that their app would be lost connectivity once per hour. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Description. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. They both sample video and audio output to your monitor and have your Hue lights react accordingly. For some problems, it is difficult for you to find solutions online. The last step is to install the new Sync app on your Mac or PC. only. Open the new finder window, then click Go. This guide will tell you why your Hue Sync has connection errors. Both of these issues can be fixed with these quick tips and tricks. A forum where Apple customers help each other with their products. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Wait 30 seconds. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. I have these issues as well. Seems like after the last box update nothing is working it's been a while now. (2 ways), Are Philips Hue Bulbs Bright Enough? Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. How does this all work? There is already the way of entertainment in our modern lives. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Great article. I have also gone through some research and come to some conclusions. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Your TV connects to the output with a short HDMI cable included in the box. With each update, new release notes are published so that you can keep track. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). The No. I found that many users have connection issues with their Hue Bridge. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. You must want to solve this problem to enjoy it. Cmcruz32, User profile for user: Its really that easy. Troubleshooting Ecobee Server Communication Issues. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Download the Hue Sync mobile app from the App Store or Google Play Store. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Any help appreciated. Very happy!! What is the problem? With our lights, sensors and switches, you can make your house the brightest home on the block . New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. This website uses the TMDb API but is not endorsed or certified by TMDb. When the connection is confirmed, tap Search . They recommended I change the cable between the Sync Box and my TV. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Can It Support Both?! UPDATE: I was able to fix this issue thanks to @tweethue! When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Im looking to get into Hue lighting for the first time to go with my PS5. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Connect the Hue sync box to power and your TV. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. jdo_apple. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Other users have experienced problems with the app related to how it stores data on your PC. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . You can open it by typing %appdata% in the taskbar. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. On a Mac, the data folder is called the cache.. It really adds to the experience and may reduce your eye fatigue. Make sure Bluetooth is enabled on your mobile device. Learn more about brightness. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. You may have an access point or two within your home if you like to use smart home devices. Additionally, it may be worth contacting Philips Hue Support. 3. Looks so much better and tidier. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. 2. First, download the Hue Sync app for your iPhone, iPad, or Android device. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? While they both can work together, you dont need one to run the other. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. For the connection issues, there will be many solutions, one method works for you but may not work for others. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. In order to try this fix, you need to delete your apps data. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. You can install this app on your device. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Can we ask, have you tried any other configurations? Required fields are marked *. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. I will list some issues to see if you have had them. At this point, we would recommend you to Contact Apple Support. Any help appreciated.Seems to drop the connection every twenty minutes or so. TV signal drops until I reopen the Hue Sync app. A: Answer. Connect it to your TV and HDMI-connected devices to. Do You HAVE To Use The Kasa App For Your Kasa Devices? The Hue Sync Box appears to have a trickier set of problems. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Read More. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Thanks! "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. However, whether its the app or the physical box, both systems are known to have some issues during connection. Thank you for using Apple Support Communities. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user:
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