Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Some of these repairs need to be inspected before the repair can be done. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. about Our Customer Scrutiny Panel needs you! Payslips. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We will need to look at what has been damaged so please don't throw anything away. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Are you a Council or Housing association Tenant with housing disrepair issues? It is also possible to claim for any damage that may have been caused during repair works. E6 2JA. Internal deterioration such as damage to carpet, walls etc. I have to tell you, this week I have had four complaints that have been going on for two years. She added: "Someone has got to own it. Please continue to be patient, as we are experiencing a high volume of phone calls. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: [email protected], We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We are Gateshead Council'sHousing Team. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH [email protected] Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. All rights reserved. 0191 433 5353Text: 'ENQ' and your message to 07943 115 [email protected], Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Our housing offices are currently closed to the public. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. The team were very helpful and understanding of my dangerous situation. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". We will pay compensation for damage which is our fault or our contractors' fault. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Do you want to work with us in helping to create spaces that are great to work and/or live in? https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. These include re-fixing toilet seats and repairing minor leaks. We hope to reschedule these eventsat a later date. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Don't worry, we can still help! NE8 1HH As a council housing tenant, you are entitled to a good standard of living. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. 27,852 - 30,151 a year. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. 1 0 obj 4 0 obj Office 3750 Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Gateshead, England. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Some work to your home is done as part of a planned maintenance or investment programme. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Reporting repairs Home. Our business support events remain cancelled for now. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. This includes both small leaks and emergency repairs. However, our partners are continuing to deliver a series of . We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. The site has been designed with residents and local groups to ensure it is easy to use. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Request a FREE property inspection to find out how much your claim is worth. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Gateshead Council aims to complete the backlog by late March next year. Our employees and contractors carrying out work will show you an identity card. Copyright Andy T - 2021. Planned repairs usually need an inspection before work is done. Unfortunately, this job posting is expired. We hope to reschedule these events at a later date. Well, theres so much on offer and heres just a few of the highlights! Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Regent Street We will first make sure that it is our responsibility to do the repair. Failure to do so could give you grounds to make a council house disrepair claim against them. As a tenant you are not automatically covered for any of your home contents. Wednesday 2nd November 2022. If so we can help you claim compensation on a NO Win, NO Fee basis. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. If possible, email your repair to [email protected] Or call 0800 408 6008 Monday to Friday between 8am and 4pm. What are the costs and charges at Watergate Court. You can also include claims for loss of earnings and care costs if necessary. We have guidelines on how long different repairs should take. Gateshead Council aims to complete the backlog by late March next year. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The contractors are currently repairing seven properties a week. The panel decides which services they review based on various criteria. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. stream Read more about the Housing Capital Investment Programme. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Connected Voice are collating information about support across Newcastle and Gateshead. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Any resident with My Housing Account can access this service. London A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out.
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