Unless otherwise stated as part of the purchase, any primary tickets (i.e. Please contact the venue directly for a refund. This tracks your activity using third party cookies. Such fees and charges may vary. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. and now it says "refund pending". Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. But with Event Ticket Protector, they won't need to worry. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Axs Ticket Refund Insurance. How do I file a claim and get a refund if I have ticket insurance? Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All ticket prices for events that occur in Canada are stated in Canadian Dollars. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. SEARCH/NO EXPECTATION OF PRIVACY. We have made changes to our Privacy Policy. What is delivery delay/ticket printing suppression? I cannot access the Insurance company. Please note that further documentation may be required following our review. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Press question mark to learn the rest of the keyboard shortcuts. Official Tickets and Your Source for Live Entertainment | AXS.com Occasionally making progress only to be timed out. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. . By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. What is AXS Premium? But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. You should evaluate your risk in determining whether to attend the event. Mastercard, date running time selected at the russian of purchase. Below are some pointers we hope you'll find useful! x. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Privacy Policy. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. IP: 141.94.161.174 If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. If you paid by credit card it may be possible in certain circumstances to. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Show more Show less Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Holder must possess a ticket to enter the property or venue listed on the ticket. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. and our ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). These documents are require to process your application and you are unable to submit your application without these documents. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Well need evidence from the relevant transport authority. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Thanks for signing up for the event guide! If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Dollars. Request ID: 7a29b98f6d472a62. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. or was there no option for you? The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. If they allow it, you'll get a refund. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. Submission of our own medical confirmation form is preferred, please download it here: medical form template. A scan or clear photograph sent by email is acceptable. Cover applies if an immediate family member or a member of the booking party tests positive. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. For tickets to events located in Canada, the Service is provided by AXS Group Canada. If you have bought your tickets at the venue's box office? LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. TicketPlan cannot be held responsible if incorrect banking details are provided. Please make sure to review the terms and conditions that you will find on these third-party sites. Therefore, we ask for: A completed medical confirmation form. Yes - If customer is prevented from attending because of a government mandate, this is covered. SAFETY AND SECURITY. Travel insurance: which policies have the best covid cover? Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . You are solely responsible for making a purchase, based on the information provided on our Service. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Did the same happen to you? By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Reply from AXS UK. Pick your exact se. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. Any ticket issued via the Service is a revocable license. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. BUY THE PERFECT TICKETS Front row or on the aisle? However, it is not clear if this would cover government advice. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. PROPER CONDUCT. We all hate lines. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Seller fees on the Service may vary. Then be careful what insurance you pay for. Testimonials With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. By browsing this website, you consent to the use of cookies. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Ive also heard similar stories from all of my concert going friends. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. DE After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. The document details need to meet the requirements of your Booking Refund Protection. If buyers Payment Method provider does not remit payment, the transaction will be canceled. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. can reveal. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. We will need these documents as part of the application process and cannot process a refund without them. found at the bottom of this page. (United Kingdom) Cookie Notice (United States) The site owner may have set restrictions that prevent you from accessing the site. Problem is I cant attend the event anymore :( so I cant get a refund. Ad . You should receive a confirmation after concluding your transaction. Listings are not considered retracted until they have been processed and a system confirmation has been issued. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Please read this Agreement carefully, because it is a contract that affects your legal rights. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. I bought these from AXS . Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Apply for a refund. NEVER AGAIN! Click Close and Add Documents to go back and add them now. We make no representations or warranties about the quality of your watching experience or your display. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. We can't reclaim the money and issue the refund to a new card for you. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. We will require vehicle recovery service confirmation and receipts. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. If they pay you now, there's no insurance for them if the new owners are refused entry. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Find a will ticket on Gumtree, the #1 site for . Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). IP: 161.35.97.149 Because almost every single time I go through them, its a battle to obtain my ticket. Upon your payment in full, you shall be entitled to the tickets you have purchased. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Peter Kay tickets --. Please consult the seller fee information found within our Service. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. If you have not received your tickets 3 days before your . Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Took about 5-6 weeks and lots of following up but did get all my money back. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. If you are purchasing a resale ticket (i.e. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Exceeding these limits may result in cancellation of orders without notice. Honestly this post makes me feel better though, thank you lol. I bought these from AXS and paid 214 (bit of a rip off site . If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Its for one of the Hyde Park British Summer Time concerts. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. VIRTUAL (ONLINE) EVENTS. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. You should base your purchase decision solely on the information provided. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Ad . Be the first to know. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. A per-order delivery fee may also be assessed, depending on the delivery method. Ticketplan's terms can be found on the Ticketplan website. If I have Allianz ticket insurance and miss an event, can I get a refund? If the event is cancelled, we'll issue you a refund automatically to the original payment card. Please visit our help page or contact customer support for assistance. Terms, conditions, and exclusions apply. Privacy Policy. in the event description page, in pop-up boxes, or in an email). We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. T&Cs may apply.'. We act on your behalf, as seller, when listing or reselling tickets. Fan Update. Performed analyses related to call center and ticket insurance costs. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. If you bought tickets online or over the phone, you won't need to do a thing. It doesn't apply to housemates who aren't family members or due to attend the event. All applicable fees and charges will be disclosed prior to completion of your purchase. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. How do you send documents to Uber? We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Footer.languageSelector.ja-jp.region If you have any questions, please contact the Box Office at 817-272-9595 or [email protected]. PROMOTION RESTRICTIONS. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Yes - If customer is prevented from attending because of a government mandate, this is covered. To read the updated Privacy Policy, please. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags.
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