To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. MARTA Customer Experience.
Riders' Advisory Council; . Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. If service is to be suspended, the reasons will be provided. The fax number for Mobility Eligibility is 404-848-6900. The lift can only be occupied by one person at a time. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. No-Shows that are not within the customers control will not be counted against the customer (i.e. A MARTA Mobility Service Agent will explain the service and/or mail an application. Individuals may forward the completed application in the following ways: Via Mail:
A MARTA Mobility Service Agent will explain the service and/or mail an application. Assistance for TDD Users: (202) 366-0153. Bus times vary by individual route, so be sure to check the schedule for your specific route. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title
404-848-5826. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station
2424 Piedmont Road, NE
If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Inconvenience in using the fixed route system is not a basis for eligibility. MARTA Mobility
A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. University Program. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. 6. .
It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. I think that things are what you make it. 3. MARTA Mobility Operators are expected to obey the same rules as our customers. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Customers must have correct fare immediately upon boarding in order to ride. MARTA Transit; MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. For more information, please call Customer Service at (770) 427-4444. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. MARTA Customer Experience. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. MARTA Mobility. MARTA Police (Emergency) 404-848-4911.
Failure to cooperate with safety related policies may result in injury or loss of service. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Claim your pass with the appropriate voucher links above. to request that an application be mailed or emailed to you. The application allows for the following online: Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Vehicle number and operators name, if applicable
About MARTA. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. MARTA's Fixed Route services include bus and rail transit services. Regular Breeze Cards are not accepted for Mobility certified customers. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Click hereto learn about MARTA's Travel Training Program. The fax number for Mobility Eligibility is 404-848-6900. 2424 Piedmont Road, NE
Please indicate if no return trip is necessary. MARTA Customer Experience. Alternative format requests may also be made during the application process. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: The goal: make life simpler for all our employees. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show.
MARTA Police (Non-Emergency) 404-848-4900. Customer Service. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs.
Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Please complete the
http://www.itsmarta.com/ride-with-respect.aspx. A CCR will return the call and complete the reservation. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator
Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Five Points Lost and Found Office is temporarily closed. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Using tobacco or electronic cigarettes or vaporizers is prohibited. Mobility Operators do not provide services that exceed door-to-door assistance. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. You can also load stored value (cash) at the cost of $1 per trip. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Disruptive, harassing, or threatening behavior is prohibited. *Unlimited rides for consecutive days beginning first day of use. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Additional companions will be allowed on a space available basis. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Riders' Advisory Council; . The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Student Program (K-12) Group Discount. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. It is the operators responsibility to ensure that mobility aids are safely secured. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Requests to suspend subscription service until further notice will not be accepted. Customers may travel with one companion. MARTA Mobility Customer entering through Rail Station fare gate
A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. 5. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Customers will be asked to leave a voicemail with their name and phone number. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. This includes following or stalking passengers or employees. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). How do I use my Reduced Fare Breeze Card? card with a picture each time they board a Mobility Bus. Visit our MARTA Mobility page to see the qualifications for this service. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. 5. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email
[email protected]. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing:
To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Transit; MARTA Service . If the visitors disability is apparent, this documentation is not required. The fax number for Mobility Eligibility is 404-848-6900. Call 404-848-5000 and start your Balance Protection. MARTA Police (Non-Emergency) 404-848-4900. If known, nearest cross streets and easily identified pick-up points.