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Most recently, Pickering worked with the relaunched Thomas Cook brand, revived as an online travel retailer, as head of partnerships. Where necessary, we will add supplier failure insurance to your booking automatically. Email Find out what works well at Hays Travel from the people who know best. We recommend that you take out appropriate travel insurance for your overseas holiday. Should I be concerned about what I eat while abroad? Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. 15. There are, however, some exceptions. Prior to that he worked for tour operator Vacations to America as product and partnerships manager after spending nearly 20 . Hays Travel is the UK's largest independent travel agent offering great-value holidays and outstanding customer service. Introduction 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Well we have a full refund 2 weeks . Company Overview for HAYS TRAVEL LIMITED (01990682) Filing history for HAYS TRAVEL LIMITED (01990682) People for HAYS TRAVEL LIMITED (01990682) We accept no responsibility for any information about the arrangements that we pass on to you in good faith. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. Which? 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. Room Allocation The question of awarding star ratings is a difficult one. All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. If special assistance is required, you should notify us at the time of booking. Packages that include a flight element are financially protected by the ATOL The ATOL protection does not apply to all holiday and travel Revenue of Hays Travel Limited in the UK 2008-2022. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. Your one stop award-winning shop for flights, hotels, cruises, tours, currency, travel insurance and. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Travel Card is not linked to your bank account and is a safer option than carrying cash. Some low cost airlines now require boarding cards to be printed before check-in. Can I take liquids on-board the aircraft? Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. Delivery of Documents Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. You should take a note of any reference number or contact name when reconfirming. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. Yes, but only if your travel insurance policy includes cancellation cover. Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. In order to log in, you will need your booking reference number, as well as the surname and date of birth of the lead passenger. 1. You can generally book 12-18 months in advance, and our inventory is regularly updated. It is your responsibility to ensure that you have the correct documentation to travel. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. The ATOL protection does not apply to all holiday and travel Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation who will obtain the information specific to your booking. Please ask us for full details. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Tyne and Wear, SR1 3NA. Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. When is it safe to sunbathe and what factor sunscreen should I use? As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. How do you decide which star rating to give each of the hotels on your site? You will need your account details, booking reference, surname, date of birth and the six-digit verification code. To give you the best protection from the suns harmful rays, it is recommended to buy higher factors (at least factor 15). Write by: . Please read them carefully as they set out our respective rights and obligations. Please check with your departure airport for up to date flight information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Dont worry, if you are entitled to a refund your money is safe. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). It is generally accepted that you can fly during the first and second trimesters of pregnancy. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. For more information about financial protection and the ATOL 3. In 2018, Hays Travel's turnover topped 1bn for the first time, and staff were rewarded with 100 for every year of service, regardless of their role - a handout of more than 1m. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. 10 were here. It is advised to choose a sunscreen that protects against both UVA and UVB radiation from the sun. My holiday is an 'allocated on arrival' holiday. Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Should I confirm my flight times before I travel? 4. Standards and ratings may vary between countries, as well as between suppliers. demonstrate your COVID-19 vaccination status through the NHS app. Please ask us to confirm what protection may apply to your 17. You will need your supplier booking reference number which can be found on your booking summary. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. Britannica Quiz. The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! When travelling to the USA, what kind of currency should I take? scheme. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. Law and Jurisdiction Introduction Your contract will be with the individual suppliers and not with us. Hays Travel are currently ranked 24th for euros and 24th for US dollars in the UK. Please ask us to confirm what protection may apply to your Information relating to your booking will be sent to you within 48 hours of the booking being made. It may be a good idea to travel with a copy of your prescription. Hays Travel, which took over Thomas Cook late last year, have launched their "peace of mind" deal where customers will receive a 100% refund on selected holidays should they decide to change . If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL Customers who are travelling outside the UK may need to be vaccinated against some of the serious diseases found in other parts of the world. Details will be given at the time of booking. Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. If you are due a refund and have been sent a verification code - please click here. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. 2. Why is my hotel booked for a certain number of nights. We do not use the first option to set star ratings, since standards vary so much from country to country and are often based on local opinion. You can compare all UK suppliers and find the best exchange rates on our travel money comparisons page. Privacy notice 10.3 You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. The town received municipal rights in 1253. 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. Information relating to your booking will be sent to you within 48 hours of the booking being made. You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. pre-existing medical conditions). Multiple room bookings cannot currently be made on the website and must be made over the phone. Hays Cruise is a division of Hays Travel, the UK's largest independent travel agent. also . The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. not be ATOL protected. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. If online check-in is available, you will need your airline reference number, which can be found on your booking confirmation. They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for.