does stubhub refund cancelled events does stubhub refund cancelled events

It was a waiting game until March 30. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. They will offer you either 120% credit on a future ticket purchase, or give you your money back. As if the cancellation of sporting events and concerts wasnt enough. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. This may include details from your tickets (so be sure to keep them), or information from the event venue. After a canceled event, StubHub charges the seller for the amount collected. All Rights Reserved. In the past, cancellation prompted a full refund from the online ticket broker. Market data provided by ICE Data Services. Your email address will not be published. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Request to speak to a Vivid Seats agent. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. That may be the best way to protect you, the fan, from StubHub. However, there are some cases where StubHub may give you a refund, or even replacement tickets. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Amid the coronavirus pandemic, StubHub changed its refund policy. Prefer a cash refund instead? Daphne, AL 36527 This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Have already received refund from credit card. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. and click the Request cash refund button on the appropriate credit. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. To learn more or opt-out, read our Cookie Policy. If you don't, we may cancel orders and charge you as provided in our User Agreement. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. . So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. All rights reserved. Explain your situation and why you wish to receive a refund. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. The credits are valid through the end of 2022. Join us for a free, virtual event for International Women's Day on March 8! StubHub is offering the retroactive refunds now because the live events industry is opening back up. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. 8 Feb 2023. StubHub and several more of these. Tap Tickets in the navigation bar at the bottom. That guarantee is a promise you'll get your money back. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. You can also follow WPXI on Facebook and Twitter. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. You might noticed something is missing. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Those will be paid out by the end of May. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Tel: 601.427.4050 StubHub's return policy is called the "FanProtect Guarantee". Attn: Litigation Department AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Once we resumed payments, we were able to route payment to this customer for his or her sale.. CORONAVIRUS:NY Health Dept. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. But these are unprecedented times.. StubHub suspended that policy in March 2020, following the mass . [1]You already know that. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Stay home if you are sick and advise others to do the same. All rights reserved (About Us). Now, the company is the subject of two class action lawsuits [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. All Rights Reserved. 2023 Cox Media Group. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. 72 hours prior to the event). [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. The organizers stuck to their no . So Farley filed a credit card dispute against them, and won back his $600. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Avoid close contact with people who are sick. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). First published on August 20, 2020 / 6:06 PM. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. What are the consequences if I dont comply with these health and safety policies? Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. Our mission to make business better is fueled by readers like you. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. "You can apply this coupon to one or multiple StubHub orders in the. The answer is yes, StubHub is legal. Required fields are marked *. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. What is your rescheduled or postponed event policy? But not all companies are offering refunds. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. By choosing I Accept, you consent to our use of cookies and other tracking technologies. We rely on your financial support to keep making that possible. The Associated Press. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Filled out the block for reason. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Its no longer giving refunds, just coupons. Farley said refunds should be a piece of cake. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Sep 15, 2021, 1:28 PM. StubHub was pressing hard to get money. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Did you find it helpful? However, StubHub is not responsible for partial performances, line-up, time, or venue changes. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. His attorneys did not immediately return emails. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee.