4. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. Closets By Design offers a no-obligation estimate, in your home. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. They were cheaper than California Closets and they went to the floor, unlike some closet companies. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. Installers advised additional pieces are added for gaps when the systems don't fit. They sent us out into the field with very little training. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. I guess it may be all in the location, and your designer. But I was wrong. I have made a decision to NOT let this go. This review was chosen algorithmically as the most valued customer feedback. The installer was great but you can only work with what you get! ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. I waited 6 weeks for a hamper! We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. Im handling a nationwide false advertising class action. I should have followed my first mind and used our Lowe's account! After several more attempts to talk to somebody responsible I finally desisted from my efforts. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. I re-sent this cancelation, again by E-Mail, still no response. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. Rude and unprofessional, reflect poorly on the company as a whole. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. But the reality is you are luck to cover your gas and car usage costs. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. Useful. The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! I tried to work with the company I am pretty easy going. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . They ran into a measuring problem. To begin with they were missing one panel to complete one of the rooms shelving units. So I told her: "So you're a liar, right?" File photos of Donald Trump and Letitia James. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. But the reality is you are luck to cover your gas and car usage costs. We DO NOT remove reports. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. Choose a location near you. It is a big fraud. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. I kept calling 3 times a day to see when this room could be done. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. The closets are perfect; tons of space for hanging and deep shelves for storage. We have spoken to Lynda who obviously did not comprehend what I want for day one. | Since 1982, we've built a reputation of integrity as the industry leader in customer service and total . The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! The designer was a joke but was able to shimmy my hubby for money down to keep the prices! I can't believe that I fell for this scam too. This post is only the beginning. Anybody who are planning to hire this rotten company, think twice!. A growing number of lawsuits point out problems with price discounting if the regular prices are fake and only used to encourage customers to buy because they believe they are getting a great deal. Compare. I was expecting the other room to be done the next day. The appointment process, cost, installation and the before/after is all in this video :) Additionally, we offer various drawer options and shelving choices. I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Kept Deposit and NEVER installed product, and won't return calls. And tell me that they had an opening on the19th. Elizabeth Webster and Alexander Burckle are suing the tour company, Sail Maui, over the incident, which they say occurred in . If she was nicer and more patient, I may have. Working Capital: $25,000 to $50,000. Closets By Design | 3,996 followers on LinkedIn. Reach out to me I may take them to court. Will see if they rectify their wrong. They charged a c/c without my authorization and they still owe me product. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. I am dealing with the shitstorm right now. Annemarie Newbold filed a complaint on . He said the light wasnt working. (16) $239 .56. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. This caused a power outage in that room. Back and forth, the reader can picture what happened, she hung up on me. (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . They do not belong in business. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. If there is anything I can do to help burn this company to the ground let me now. 72.8K followers. Definitely dodged a bullet. They sold me on something that did not work in my room and claimed it was my fault. They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. 4.7. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. I want all of my cabinets installed on July 19 , like promised. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. 115 Howden Rd Toronto ON M1R 3C7. This post is a few years old, so I'm not sure. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. Yes, he had put up the panel over the live wires in the wall. I would give them a 4-6 week heads up. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. CA. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. administrator or law firm. This was a week later. All business will get complaints. A deposit of $1, 673 was provided. This flooring has only been down for three weeks. The problem is that they DO NOT fully train their designers. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? They are a nightmare from representative all the way to owner. Had no idea what they were doing. I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . Unfortunately, we fell for it!
[email protected]. You must contact the We'll seestill waiting. Surprised anyone can work for these guys for a decade. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. The email for customer service is not a . The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. Best of all, it's available at a price that's equally as pleasant as its appearance. I took the day off to be there and no one was showing up. Closet by design has been a nightmare to work with since we set a date for installation. They demanded 50% payment up front and have held my money hostage for almost 4 months! I said they could take off the PLATE. 2. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? I also had them give me a quote in December and decided I didnt want to do them until the spring. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. We called to see a time and they said they will let us know. Heriberto, Miami. They lie and the work is not worth it. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. Complete bedroom storage solutions. Get 25 Closets by Design coupon codes and promo codes at CouponBirds. Today was supposed to be the final piece which is a hamper and they even got that wrong. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. In the afternoon I called them and asked for the manager. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract!